Terms and Conditions for Carpet/Rug Sales Online


Please read the Terms and Conditions carefully before placing an order.

– Sales exclude shipping / delivery fees
– Please also see the shipping notice
– You will receive email confirmations on the status of your order.
– All shop items include 15% vat (value added tax; country code: ZA)

You will receive an official Tax invoice from Isfahan CC t/a AlexanderJoles.com for shipping or collection of your order. Should you qualify for a VAT refund then the VAT levied included on the sale can be claimed and refunded through official (SARS) authorities. Please be sure to supply us with your VAT particulars.
Items sold will only be shipped or be available for collection once the funds have cleared in our Banking account.
Please also see “earliest dispatch date” if specified on a shop item.

Please see our Return Policy

We will be happy to supply you with a shipping quotation for all orders. Simply e-mail the address of the final destination to info@aziz.co.za and include information regarding the order of interest.

Read more under Shipping Notice

South African Customers | Please provide us with your Private/Company VAT number upon placing your order should you be registered for VAT.

Isfahan CC t/a AlexanderJoles.com uses PayFast as an additional method for online payments. PayFast allows us to safely process your credit card payments and complete financial transactions as securely as possible.

PayFast does not except: American Express or Diner’s Club.


For all orders exceeding this amount, we would require payment to be made via EFT.
You will receive an email receipt to confirm Isfahan CC t/a AlexanderJoles.com has received your order.

Isfahan CC t/a AlexanderJoles.com will confirm the purchase price paid on PayFast matches our records (master price list) prior to shipment. In the unusual event of a discrepancy, the purchaser will be fully refunded and the sale cancelled.

Registered users may place orders for goods, which Isfahan CC t/a AlexanderJoles.com may accept or reject. Whether or not Isfahan CC t/a AlexanderJoles.com accepts an order depends on the availability of goods, correctness of the information relating to the goods (including without limitation the price) and receipt of payment or payment authorisation by Isfahan CC t/a AlexanderJoles.com for the goods.

NOTE: Isfahan CC t/a AlexanderJoles.com will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them, and only at that point will an agreement of sale between you Isfahan CC t/a AlexanderJoles.com come into effect (the “Sale”). This is regardless of any communication from Isfahan CC t/a AlexanderJoles.com stating that your order or payment has been confirmed. Isfahan CC t/a AlexanderJoles.com will indicate the rejection of your order (by Isfahan CC t/a AlexanderJoles.com itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Prior to delivery or your collection of the goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the goods, you may return the goods only in accordance with the Returns Policy.

You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. In the case of goods for sale by Isfahan CC t/a AlexanderJoles.com, Isfahan CC t/a AlexanderJoles.com will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When goods are no longer available after you have placed an order, Isfahan CC t/a AlexanderJoles.com will notify you and you will be entitled to a refund of any amount already paid by you for such goods.

All listed prices are in South African Rand (VAT Included), unless otherwise specified.

Isfahan CC t/a AlexanderJoles.com does not disclose buyers’ information to third parties.

Read full Privacy Policy

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the items and the shipment cost to follow, if any.

Isfahan CC t/a AlexanderJoles.com retains the right to confirm and verify the identity of the any person or company and the right to cancel any transaction should we suspect any fraudulent activity.

A. Our Contract: When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the item(s) which you have ordered have been dispatched to you. Only the items listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
B. Pricing and Availability: Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Please note shipment and delivery costs are not included in the listed prices.

Colour and Sizing: You understand and agree that Isfahan CC t/a AlexanderJoles.com uses commercially reasonable efforts to display the colours of products via the Site and Services. However, because individual computer monitors may display colours differently, Isfahan CC t/a AlexanderJoles.com is not responsible for the colour accuracy of any items displayed on the Site and Services, and disclaims all liability in this regard. You understand and agree that Isfahan CC t/a AlexanderJoles.com efforts to give the exact sizing of each carpet. The sizing may vary by approximately 3cm in length or width. The fringing of the carpet is not included when measuring the carpet. You understand and agree that all carpets listed on Isfahan CC t/a AlexanderJoles.com is handmade unless otherwise stipulated and might have flaws. Flaws may include that the carpet is not 100% straight, colour changes in the wool pile due to the wool colouring process and an interrupted pattern. If an order has been placed and we do notice any such flaws, we will inform you immediately and explain the nature of the flaw. You will then be able to inform us if you would like to continue with the purchase.
Collections and Storage: All items must be collected within 30 days from our store in Cape Town, South Africa. Storage will be levied on uncollected items, unless other prior arrangements have been confirmed in writing.

Certificate: All items purchased will come with a certificate of authentication. You will be able to use this for insurance purposes as well.
Three Year Warrantee: A three (3) year trade-in warrantee is only valid with purchase of traditional, hand knotted carpets and only if the carpet is still in a good condition. The carpet will have to be seen before any trade-in amounts can be given. Should an amount be given verbally over the phone or via email without the carpet being viewed, this amount will only be a guideline and not the guaranteed trade-in value of said carpet.

DISCLAIMER: The items purchased by you shall be stored at your own risk. Isfahan CC, its Directors, employees and representatives shall not be liable for any loss or damage (howsoever caused) to the items paid for by you whilst they are in the custody of the store.

Disclaimer of Liability: The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Alexanderjoles.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Alexanderjoles.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Indemnity: You agree to indemnify, defend and hold harmless Alexanderjoles.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation: Alexanderjoles.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Invalidity: If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints: We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver: If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Controlling Law and Jurisdiction: These Terms and any action related thereto will be governed by the laws of South Africa without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms will be the courts located in Cape Town, South Africa and each of the parties hereto waives any objection to jurisdiction and venue in such courts.

Entire Agreement: The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and alexanderjoles.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of alexanderjoles.com.

Communication: If you have any further questions, just let us know!
Isfahan CC t/a AlexanderJoles.com

Contact Number: 021 426 5788

Email: info@aziz.co.za

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